Shipping policy
Shipping & Fulfillment Policy
Print-on-Demand Products
Fulfillment Time: Standard print orders are produced on demand and typically take 2–5 business days to process before shipping.
Shipping & Delivery: Estimated shipping times (usually 3–7 business days depending on location) are calculated at checkout based on your destination. You will receive a tracking link via email as soon as your order has shipped.
Fulfillment Locations: To reduce carbon footprint and speed up delivery, print-on-demand orders are produced and shipped from partner facilities closest to your shipping address.
Original Artwork & Limited Edition Prints
Fulfillment Time: Original pieces and limited edition prints are individually hand-inspected, signed, and packaged by the artist. Because these items are fulfilled directly from the studio and the artist is frequently traveling, orders are processed and prepared for shipment as scheduling allows—typically within 1 to 3 weeks.
Delivery & Tracking: Once your order is packaged and dispatched, you will receive a confirmation email with a tracking number so you can follow its progress.
Special Requests: If you need an original piece or limited edition print by a specific date for a deadline or special occasion, please contact us before placing your order to verify current studio availability.
International Shipping
We offer international shipping for print-on-demand items, original art, and limited edition prints.
Customs, Duties & Taxes: International packages may be subject to import duties, taxes, or customs fees imposed by the destination country. These charges are the buyer’s responsibility and are calculated at customs arrival. Delivery times for international orders can vary depending on local customs processing.
Address Accuracy & Unclaimed Shipments
Please ensure your shipping address is accurate at checkout. We are not responsible for orders delivered to incorrect addresses provided during checkout.
Packages returned due to an incorrect address or failure to collect from local post offices can be reshipped at the buyer's expense.
Damaged or Lost Packages
Damaged in Transit: If your item arrives damaged, please take clear photos of the damaged product and outer packaging, and email us within 7 days of receipt so we can resolve the issue.
Lost Packages: If your tracking information shows "delivered" but you have not received your parcel, please check with neighbors or your local carrier first before contacting customer support.
Need Assistance?
We want your order experience to be seamless. For questions regarding your shipment, custom delivery arrangements, or assistance with a tracked package, please contact us at drunycole@fineartdn.com. Please include your order number for faster service.